Our Repair Process

Our Goal for Your Repair

We are laser focused on customer satisfaction, and being transparent about the repair process is critical for our success. The more our customers understand our process, the better we can communicate as repairs move through our system.

Step 1 : Customer Drop Off

In this step we make sure we have all correct contact information, insurance or bill payer information (checks, deductibles, and pre-payments), and discuss our process with the vehicle owner. Here it is also important to address any non-related repairs that the customer wants us to check out (Buffing, extra damage, touch-ups etc.).

Reception area with a curved wooden desk, computer monitors, and Martins sign on the wall. Informational flyers about the car repair process are available. Two wooden chairs, a flower arrangement, potted plant, and framed artwork complete this well-lit space.

Two auto mechanics from the Martin's Body Shop team, wearing black and red uniforms, inspect a black pickup truck with its hood open inside a brightly lit workshop filled with tools and equipment.

Step 2 : Damage Analysis

This is where we set up the repair for success. For the vehicle owner and for our team. After a pre-wash, we analyze the accident, the related and unrelated damage, and begin disassembly. Our goal here is to find 100% of the necessary parts, write a 100% complete estimate, and communicate this to all parties involved. Once all damage is noted, a Supplement is created and submitted to insurance or the customer that is paying for the repairs. Jobs waiting for insurance approval are placed “On Hold” until an agreed price has been confirmed. Parts are ordered once approved.

Step 3 : Parts Check-In

Once parts arrive they are “mirror matched” alongside the ones that are to be replaced to ensure quality and accuracy. Once the parts are accounted for, the vehicle is ready to move into production.

A person in a black shirt uses a computer workstation with a large monitor in an auto repair shop, reviewing auto body repair steps, with car parts and a red vehicle visible in the background.

A member of the Martin's Body Shop team in a red and black uniform carefully sands the surface of a maroon car hood in an auto repair shop, with tools, a blue truck, and equipment visible in the background.

Step 4 : Body/Mechanical Repairs

All necessary body work is done here. Panel repairs, structural repairs, mechanical repairs, safety equipment replacements and electrical repairs are all done in this stage. The critical piece of this stage is getting the repairs done that are necessary for refinishing. Some jobs (Large Repairs) will receive a customer update after this step.

Step 5 : Prime and Paint Prep

In this step parts that have been repaired get primer applied and other parts/panels get prepped for refinish.

A man wearing a work uniform cleans and sands the surface of a car hood in Martin's Body Shop. A brown car, workshop tools, and various garage items are visible in the background as part of the dedicated Martin's Body Shop team.

A person in protective gear spray-paints a car hood red inside an auto body shop. A car door nearby is also open and being painted red. The background shows a clean, professional workshop environment.

Step 6 : Refinish

This is where paint is applied. Color match is verified, panels are masked, and the job moves into the spray booth to have paint applied. Once properly baked and cured, the jobs moves out of the booth and into a staging area for buffing before reassembly. A customer update is done after this stage.

Step 7 : Reassembly

Here we begin to put it all back together. Parts go back on the vehicle, electronics are reset, computer and safety systems are verified/calibrated, and wheel alignments are completed. Our technicians verify all fit and functions necessary for a successful repair. Lastly we do a Final Post Repair Scan to test ALL systems as required by each Vehicle Manufacture and a test drive is completed. Here we will let the vehicle owner know exactly when they can pick up.

Two auto body technicians in red and black uniforms work on the exterior of a red car in a well-lit repair shop, with tools and equipment visible in the background.

A person wearing gloves washes the hood of a silver SUV with a soapy sponge inside a spacious, well-lit automotive garage, an essential part of the auto body repair steps. Cleaning equipment is visible in the background.

Step 8 : Detail and Final Inspection

Here we clean the vehicle inside and out, all emblems and decals are installed, and the final Quality Inspection is done. The job is ready to be delivered once this step is complete.

Certified Repairs For You And Your Family’s Safety

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